Refund and Returns Policy for The Roman

Refund and Returns Policy 

Effective Date: October 16, 2024

At The Roman, we strive to provide our customers with high-quality high-heeled shoes and an exceptional shopping experience. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the steps to return items and obtain refunds or exchanges.

1. Eligibility for Returns

You may return any unworn item purchased from The Roman within 30 days of the delivery date for a full refund or exchange, provided that:

  • The item is in its original condition.

  • The item is in its original packaging, including all tags and labels.

  • The return is accompanied by a valid receipt or proof of purchase.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [email protected] or call (212) 234-0783. Provide your order number and the reason for the return.

  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with instructions for returning the item.

  3. Shipping the Item: Carefully pack the item in its original packaging and clearly write the RA number on the outside of the package. Please note that customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item).

3. Refund Process

Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the same return process. Once we receive the returned item, you can place a new order for the desired item.

5. Non-Returnable Items

Certain items are not eligible for return, including:

  • Personalized or custom items.

  • Items marked as final sale.

  • Gift cards.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or call (212) 234-0783. We will arrange for a replacement or refund as appropriate, at no additional cost to you.

7. Changes to This Policy

The Roman reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to reach out:

  • Email: [email protected]

  • Phone: (212) 234-0783

  • Address: 36 W 138th St, New York, New York

Thank you for choosing The Roman! We appreciate your business and are committed to ensuring your satisfaction with our products.